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Knowledge Base (743)

  1. Reports have different totals for same group of data

    Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...

  2. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...

  3. FCRR statistic in the Agent Effectiveness report

    Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...

  4. Adding Google +1 ( Plus One) tags on Customer Portal

    Answer: Environment :   Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...

  5. "Questions Avoided" report or other report using session_summary shows data older than 1 day

    Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...
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Documentation (2501)

  1. Link to a URL

    Filter results by product or category ServiceProductContentFilter[ 1 ]; ContentSearchOrigin searchOrigin = new ContentSearchOrigin Last Updated: 02/08/2023

  2. Link to a URL

    Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023

  3. Link to a URL

    How To Use This Guide -in framework.   How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023

  4. Link to a URL

    How To Use This Guide Getting Started — WSDL (.NET C#) .   How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023

  5. Link to a URL

    Access further assistance Advisor, see: How can I stay informed about Intelligent Advisor? There are also specific forums Last Updated: 05/22/2024
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