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Knowledge Base (743)
- Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...
- Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option. However, in...
- Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...
- Answer: Environment : Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...
- Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...
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Documentation (2501)
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Filter results by product or category ServiceProductContentFilter[ 1 ]; ContentSearchOrigin searchOrigin = new ContentSearchOrigin Last Updated: 02/08/2023
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Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023
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How To Use This Guide -in framework. How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023
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How To Use This Guide Getting Started — WSDL (.NET C#) . How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023
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Access further assistance Advisor, see: How can I stay informed about Intelligent Advisor? There are also specific forums Last Updated: 05/22/2024
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